Quality control process

We work with suppliers and fulfillment partners to help ensure that items are checked before dispatch. The specific checks may vary by product category, but typically include verification of the ordered style, color or option, quantity, visible condition, and packaging.

Before Dispatch

Where practical, orders are reviewed against the order record and inspected for visible damage, material or workmanship issues, incorrect variants, and incomplete packaging before shipment.

If There Is an Issue

If an item arrives defective, damaged, or materially incorrect, please contact service@firesiy.com within 30 calendar days of delivery with your order number and clear photos or video. Please see our Return & Refund Policy for the request process and eligibility.

Business Information

Firesiy is operated by SEALANDAIR GLOBAL TRADING LIMITED.

Registered business address:
UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG

Email: service@firesiy.com